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We are committed to partnering with you to achieve your collection goals. As hard as we work we understand that not all orders will be perfect, so we're here to help with our TFS Return Policy.
Unopened Items: Unopened items may be returned to TFS up to 10 days from the day you received the purchase. Refunds are provided in the form of Store Credit. A Store Credit will be established for the cost of the item. However, shipping fees and return shipping fees will not be refunded. In the case of free or reduced shipping costs for orders that meet TFS's FREE shipping criteria, the actual cost of shipping will be reduced from the Store Credit on all returns. Items opened by customers cannot be returned.
Manufacturer Defects: Items with manufacturers defects may be returned to TFS for repair or replacement. When returned, we will inspect the item and determine if it is repairable. If the item cannot be repaired, we will replace it with an identical item at no cost to you. TFS will also cover the cost of return shipping, as well as the cost of shipping out the replacement piece. In the case of a manufacturer defect, there may be other options available such as an exchange or Store Credit. After receipt of order, customers must notify TFSource within 30 days of an issue or TFSource may be unable to honor a repair/return request dependent on part availability.
If at any time between the time when you preorder an item and that item is in stock the price goes down, TFS will automatically reduce the price you pay!
If in the unlikely and unfortunate event that a significant price increase from the manufacturer is passed on to TFSource. We will automatically adjust the price and reach out to customers directly for all Prepaid Preorders.
The preorder price guarantee only qualifies during the period from when the item was preordered and when it first is in stock. If after the product is in stock the price is reduced, TFS will only honor a price reduction up to 7 days after the price is adjusted down.
Stack Manager: If the item was added to a customer’s Stack Manager, it must have been added up to 7 days prior to the start date of the sale. Refunds will be provided in the form of Store Credit with TFS and TheToySource.
For Prepaid Preorders:
Cancellations are not allowed for Prepaid Preorders. These are intended for customers who are certain about their purchase and willing to wait, despite potential supplier delays. We can modify one Prepaid Preorder per customer upon request, but this can be time-consuming. For additional requests, customers must use Order Stacking for flexibility. Refunds, if applicable, will be issued as store credit.
For In-Stock Orders:
Cancellations are not allowed for In-Stock Orders. To meet our same-day shipping guarantee, orders are processed immediately and cannot be stopped once placed. Due to high order volume, exceptions cannot be made as they may delay other orders. Please ensure all details, such as shipping addresses, are accurate. Refunds, if applicable, will be issued only as store credit.
If you're receiving a refund for the return or cancellation of an order, please allow an additional three to five business days for us to fully process your return and issue your refund in the form of store credit.
Store Credit, once established is automatically available for application towards your next chargeable transaction with us at TFSource.
Please note that it can take up to 5 additional business days to inspect and process items returned to our warehouse before store credit can be issued.
Important: Refunds are only issued in the form of store credit. TFS Store Credit cannot be exchanged for cash and can only be used for future purchases with TFS
Preorder Cancellation Policy
For Preorders with Order Stacking:
Customers can cancel any preorder merchandise at any time. We encourage using Order Stacking to manage and cancel preorders effectively. Please note that refunds for cancellations will be issued as store credit.
For In-Stock Item with Order Stacking:
TFS does not allow any cancellations of In-Stock items in Stack. Instock items are considered a commitment to purchase and are not able to be cancelled. Instock items are charged by the system, within 1 business day of receipt into stock or addition to a customer's Stack - in the case of instock items. Additionally, to meet our same-day shipping guarantee, orders are processed immediately and cannot be stopped once placed. Due to high order volume, exceptions cannot be made as they may delay other orders. Please ensure all details, such as shipping addresses, are accurate. Refunds, if applicable, will be issued only as store credit.
For In-Stock Orders
TFS Does Not Allow Any Cancellations On In-Stock Orders. In Order To Meet Our Same-Day Shipping Guarantee, Orders Are Processed Immediately Once Placed And Cannot Be Stopped From Shipping Out. TFS Processes Very Large Volumes Of Orders Every Day. In Order To Meet This Commitment To Our Customers, It Means No Exceptions To Any Order Can Be Accepted, Because It Delays Other Customer’s Orders. Please Ensure All Details On In-Stock Orders Are Accurate, As TFS Is Not Responsible For Incorrect Information Such As Shipping Addresses Put On In-Stock Orders.
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