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Stack FAQ's

What is Stack?

TFS's Order Stacking service allows you to create one stack, or as we like to call it an "open order." Once created, you can continuously add preorder or in-stock merchandise to your "stack," saving you shipping costs! Stack also allows you to choose when you want any combination of instock items to ship out, and to which address.  Order Stacking is also easy to turn on, and once enabled in checkout you can choose if you want to add your items to your stack, or have your instock items ship out immediately.  Order Stacking offers ultimate flexibility on what items you want to ship out, when you want them to ship, and to what address you want the items shipped to all while saving on shipping by combine shipping your items!

How do I Stack ON and Stack OFF?

Stack ON

At checkout, you’ll automatically default to the Stack ON option. You also have the option to easily change your order to non-stack.

The Add to Stack button will automatically appear on preorder products, and with two clicks, you can easily add more preorders to your stack!

Stack OFF

At checkout, you’ll automatically default to the Stack OFF option. Orders will be placed as usual, but you will not be automatically adding to your stack, nor will your default preorder start your stack if you don't have one already going. You also have the option to easily change your order to stack.

How do I start my stack?

At checkout, in Billing & Shipping, search for Stack Order.

Once you start a stack, simply click Add to Stack on any preorder item to add it to your existing stack. The Add to Stack button will show up anytime you are logged into My Source, have a stack order already placed and visit any preorder item!

Remember, you must place at least one preorder item in your cart when you checkout, and you can’t start a stack with only in-stock merchandise in your cart.

What if I get tired of waiting and want an in-stock item on my STACK to ship out now?

Log in to My Source and click on the Stack Manager tab. From here, you can have any of your in-stock items ship out at any time. With stack, if one item is delayed, you don’t have to keep waiting for your other items. Simply go into the TFS Ship Manager in My Source and select the items from your stack you want to ship out on a new order. Next, click Ship My Order, and an order is automatically created for you! Now, manufacturer's delays won’t keep you from getting your much-wanted figures!

Stack Policies

Payment Methods

A credit card must be on file to start your stack. TFS accepts all major credit cards and PayPal for stack order payments.

All in-stock stack items will be charged the same day they are added to your stack. Preorder items will be charged once they are in stock in the TFS warehouse. Preorders cannot be prepaid if they are in your stack. Log in to Stack Manager from My Source and select any combination of in-stock items. Then, have them ship out by generating an in-stock order.

Cancelling Preorder Stacks

Preorder items in your stack can be canceled at any time. Log in to Stack Manager in My Source and select the preorder items you would like to cancel.

Declined Payment

In the event of a declined payment, in-stock items in your stack cannot be canceled and must be paid for within 10 days of being added to your stack or 10 days from their in stock date in our warehouse. Stacked items that are paid for will be held for 180 days. After 180 days, an order will be automatically generated and shipped out. We will send you a reminder before we ship.

Stack Seems Great!

Any tips or words of advice from the TFS Team?

Yes, thanks for asking! Just keep the following in mind:

Product Delays

Be aware of product delays, as manufacturer's delays are very common. If you are waiting for one item in your stack to come instock to ship everything out, keep this in mind!

Product Releases

Check product release dates frequently, as they often change. If you can't wait any longer, opt for separate shipping and have everything you want to ship now on a separate order. The TFS Shipping Manager makes it easy!

Cancellation Policy

You can cancel preorder merchandise in your stack at any time!  Instock merchandise cannot be canceled from your stack. If you have any questions on how stack works or need payment options on instock stack merchandise, contact the TFS Team as soon as possible, and we will work with you to create a payment plan or other option.1

Stack is easy once turned on it will appear as an option in checkout. additionally from any product page you can automatically add items to your stack without going through checkout

Once your stack is up and running, log in to My Source to easily add items to it from any preorder item page.

Sincerely,

Curt, Jerry the Dino & the TFS Team