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TF Source Contact Us

The TFS Team is here to help!

We’ve listed our most-asked questions and have answered them right here!

We’re confident you’ll find the answer you need. If not, please Contact Us!
The TFS Team will make sure we answer all your questions.

Sincerely,

Curt, Jerry the Dino & the TFS Team

Order Stacking/Preorders

Q: How does Stacking work?

A credit card must be on file to start your stack. TFS accepts all major Credit Cards and PayPal for stack order payments. All in-stock stack items will be charged the same day they are added to your stack. Preorder items will be charged once they are in stock in the TFS warehouse. Preorders cannot be prepaid if they are in your stack. Log in to Stack Manager from My Source and select any combination of in-stock items. Then, have them ship out by generating an in-stock order.

Not the answer you were looking for? We’d love to hear from you! Just fill out the form below in full, and one of our Customer Care team members will help you.

What if I don’t know my order number?
Just log in to My Source and search “order #”.

Q: Can I cancel my Preorder Stacks?

Preorder items in your stack can be canceled at any time. Log in to Stack Manager in My Source and select the preorder items you would like to cancel.

Q: What if my payment is declined?

In the event of a declined payment, in-stock items in your stack cannot be canceled and must be paid for within 10 days of being added to your stack or 10 days from their in stock date in our warehouse.

Q: How long will you hold my Stacked items?

Stacked items that are paid for will be held for 180 days. After 180 days, an order will be automatically generated and shipped out. We will send you a reminder before we ship.

Defective Merchandise

Q: What if I receive a defective toy?

Items with manufacturers defects may be returned to TFS for repair or replacement. When returned, we will inspect the item and determine if it is repairable. If the item cannot be repaired, we will replace it with an identical item at no cost to you. TFS will also cover the cost of return shipping, as well as the cost of shipping out the replacement piece. In the case of a manufacturer defect, there may be other options available such as an exchange or Store Credit.

Q: Who will help me?

If you have a defective toy or missing parts, TFS Team Member Rob can help!

Payment Questions

Q: Can I change my payment method?

To start your stack, a valid credit card is required. Once a valid card is on file, you can update your account in My Source and change your payment preferences to PayPal. You can also update and change your default order stacking credit card in My Source at any time.

Q: What if my payment is declined?

In the event of a declined payment, in-stock items in your stack cannot be canceled and must be paid for within 10 days of being added to your stack or 10 days from their in stock date in our warehouse.

Privacy Policy

Q: What kind of personal information does TFS keep?

TFS receives and stores any information you enter on or provide to our website. For example, we collect information when you place an order through our site, register with us, ask to be added to our mailing list, etc. This information may include: your name, mailing address, email address and phone number.

Q: Do you keep any other information?

TFS may also store any information provided about other people, such as the name and address of a gift recipient. Customers who elect to keep a credit card on file for ease of shopping will have that information stored in our credit card processing system. These secure processors have an encrypted system, and TFS employees do not have access to this information.

Q: Will TFS share my information? 

No, TFS does not share any information provided to us via our website or through any other method with any third parties. TFS has a high level of integrity and accountability when it comes to protecting any information it collects from its customers, and we hold all customer information as confidential.

Please note: By placing any "Stack" order with TFS, you agree to the below Stack Policies.

Returns & Exchanges

Q: Can I return my purchase?

Unopened Items: Unopened items may be returned to TFS up to 10 days from the day you receiving the purchase. Refunds are provided in the form of Store Credit. A Store Credit will be established for the cost of the item. However, shipping fees and return shipping fees will not be refunded. In the case of FREE or reduced shipping costs for orders that meet TFS's FREE shipping criteria, the actual cost of shipping will be reduced from the Store Credit on all returns.

Q: Can I cancel my order?

For in-stock orders TFS may allow a cancellation of an order if it has not yet been processed, once it's been processed it cannot be canceled. In the case of a preorder, TFS does not allow cancellations of preorder merchandise. However we do realize at times customers may be unable to pay for preorder merchandise, and we can work with the customer on payment plans or in certain cases a cancellation. TFS reserves the right to refuse future transactions with any customer that cancels multiple orders or large amounts of merchandise. You can read more about preorders at TFS Preorder Policies.

Q: What if my toy has a manufacturer defect?

Items with manufacturers defects may be returned to TFS for repair or replacement. When returned, we will inspect the item and determine if it is repairable. If the item cannot be repaired, we will replace it with an identical item at no cost to you. TFS will also cover the cost of return shipping, as well as the cost of shipping out the replacement piece. In the case of a manufacturer defect, there may be other options available such as an exchange or Store Credit.

Q: What if I want to order an item TFS doesn’t currently carry?

TFS is always open to stocking new items. Please contact us regarding any product you would like us to carry and we will check into its availability and the possibility of our carrying it.

Wholesale Inquires

Q: Can I buy wholesale from TFS?

Yes! We are a leading supplier of import and hard-to-find Transformers toys, and we’re proud to offer wholesale services!

Q: How do I get started?

First, complete the application for a wholesale account. Please provide your required government-issued tax ID and allow up to 5 business days for a response.

Q: What if I’m a Storefront Owner?

So that we can verify your retail storefronts, please send a storefront photo to Curt at tfsource.com.

Q: Who should I contact if I have other wholesale questions?

If have questions about wholesale, TFS Team Member Curt can help!

Sell Us Your Collection

Q: Does TFS buy toys?

Yes! TFS purchases everything from large collections to single toys. For more information on what we buy, visit the Sell Us Your Collection page.

Q: Who should I contact?

If you’d like to sell us your collection, TFS Team Member Rob can help!

General Questions/Inquiries/Comments

What if I have a general question or comment?

We’d love to hear from you! Just fill out the form below in full, and one of our Customer Care team members will help you.