We buy everything from highly sought-after rarities to loose toys both from any generation or series.
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I had a recent order of a Metroplex arrive quite damaged. This didn't appear to be anything that was TFSource's fault with how it was packaged for shipping, as the toy's box was fine. Still, a big disappointment. TFSource took that disappointment and turned it into a huge win!
I had to return my Metroplex to them, but they reimbursed the return shipping costs, assessed the damage, found a solution, and shipped me out a satisfactory complete unit. And during the process, communication was fairly constant and open about what was happening.
Thank you, TFSource! Great to know that I can order, secure in the knowledge that if anything arrives in an unsatisfactory condition, you'll see it made right!
Yotsuyasan
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I have ordered a lot from TFSource, and I almost never have a problem with an order. However, as with anything where humans are involved, rare problems can happen. When I call Customer Care and talk to Jeremy, everything gets sorted for me. He is extremely personable and helpful. He is fast, but he never makes you feel rushed. It always feels like talking to an old friend.
This is one of the reasons I recommend TFSource to my friends. There are many online retailers out there, but when something needs fixing, you want a retailer that will make it right. I have full confidence that TFSource will make it right.
Thank you Jeremy, and thank you TFSource.
Geoffrey M.
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TFsource is truly the very best place to purchase Transformers. The shipping materials they use are great; their customer service is excellent, and their prices are great! TFsource is the only place I want to buy my Transformers from.
Rob
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Very professional customer service wise and packaging.with reasonable shipping rates and quality why shop anywhere else.
Richard
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I JUST WANT TO SAY THANKS! !! WAS REALLY QUICKLY THE SHIPPING, AND THE PACKAGE WAS IN PERFECT CONDITION!! LOVED! !
Javier Colombia
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I CAN'T SAY ENOUGH GREAT THINGS ABOUT THIS SITE . THEY HAVE HELPED ME PUT TOGETHER A UNIQUE COLLECTION THAT IS MINE AND MINE ALONE. ALWAYS GREAT AND SMOOTH TRANSACTIONS. FROM MAKE TOYS TO PERFECT EFFECT TO FANS PROJECT TO MASTERMIND,... KFC...AND DR WU!!!..AND HASBRO/TAKARA...SO MANY GREAT BOTS!!! I'VE CREATED A 3D META-FICTION ON MY SHELVES
THANKS TO THE TFSOURCE TEAM....
THEY ARE JUST PRIME!!!!
STEVE MAGNUS_81
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Consistently great service and bullet proof packaging. I can't imagine anyone else to order from. These guys are the best!
Stephen D.
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Great experience buying from TFsource. Best packaging of any online site and my encore transformers looked absolutely perfect. I bought a set of reissue cassettes in as-is condition and they were mint! Thanks TFsource, I will be ordering again in the future.
Ralph
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The customer service from TFSource is absolutely fantastic! I received my order in Australia in perfect condition! I'm a customer for life!!