I had a recent order of a Metroplex arrive quite damaged. This didn't appear to be anything that was TFSource's fault with how it was packaged for shipping, as the toy's box was fine. Still, a big disappointment. TFSource took that disappointment and turned it into a huge win!
I had to return my Metroplex to them, but they reimbursed the return shipping costs, assessed the damage, found a solution, and shipped me out a satisfactory complete unit. And during the process, communication was fairly constant and open about what was happening.
Thank you, TFSource! Great to know that I can order, secure in the knowledge that if anything arrives in an unsatisfactory condition, you'll see it made right!
Yotsuyasan
Our
customers us
Awesome customer service and my order was processed and shipped without a problem. Jeremy is one cool dude!
Aaron
Our
customers us
TFSource is flippin' awesome. I had placed an order (after a few drinks) and Chrome's autofill put in the way wrong address.
I e-mailed support and got in touch with Jeremy. After telling him about the address SNAFU he had got confirmation that the item had ordered was on its way back to TFSource.
He promptly sent another package out and couldn't have been more accommodating. I generally bargain hunt on eBay and Amazon but I will absolutely come to TFSource first from here on out.
Thanks for treating a customer right :)
Levi Kavadas
Our
customers us
I have no words to describe the customer service. Here you are treated as a transformer fan and merely as "another client". You can really feel the care and passion these put on their job. My only regret is that I did not buy on this page before, these guys are above the top.
Randy Lajara
Our
customers us
It shipped within the week, and I finally got my Superion giftset, and add on set, and now I feel glad. TFSource is the Source indeed for all TF apparel.
Preston Hinga
Our
customers us
Bought a MT Green Giant. First and foremost, IMPRESSIVE packaging from TFS. Literally, bulletproof! Well, at least FedEx/UPS/delivery guy throwing-it-around proof. Very nicely packed, Nicole always responds to emails within a day or two. So far, I'm happy with TFS and will keep on coming back! Thanks again!!! Looking forward to my next pieces coming to me!!!