Preorder Cancellations

What if I need to cancel a preorder from your site?

Customers may cancel any item still in preorder status via Order Stacking. For Prepaid Orders, any in-stock merchandise on an order that’s combine shipped with preorder merchandise cannot be canceled. For preorder items on a prepaid, we have a No-Cancellation Policy, as any preorder placed on TFS’s website is a commitment and legally binding agreement to purchase. For stacked items in a preorder, customers can cancel their preorder items at any time.

TFS will take all cancellation requests into consideration and may offer a chance to apply the purchase to Store Credit, offer a cancellation fee or other agreement at TFS’s discretion. We will take in to account the nature of and reason for the cancellation. All reasonable requests for a cancellation will be considered. Most merchandise needs to be committed to up to four months prior to shipping, and often prepayment to suppliers is required. A large cancellation can have a significant impact on TFS’s business viability, and we therefore reserve the right to refuse future business dealings and may seek legal action against any customer who places large volumes of purchases and does not pay.

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What if I combine ship a group of preorders and one item’s release is delayed?

If an item’s release is delayed and you chose to have it combine shipped with another group of preorder items releasing on-time, we will continue to hold your order until all items are in stock. If you would like to switch to separate shipping, please email us and we can make an adjustment to your order to accommodate this request. To manage your preorders and prevent delays that may hold up shipments, we recommend using Order Stacking.