Cancellation Policy 

TFS does not allow any cancellations on In-Stock Orders. In order to meet our same-day shipping guarantee, orders are processed promptly once placed and cannot be stopped from shipping out. See cancellation policy for additional information. 

Stack Manager offers the ultimate flexibility in managing preorders. We recommend customers set up Stack in their TFS account and manage any cancellations/changes on their own. 

If additional assistance is needed our Customer Care team can assist with a one-time modification of a Prepaid Preorder for a customer if the order is still in preorder status. Please note that this can be quite laborious and take a substantial amount of time, depending on the request and amount of items added/removed.

Address Change 

Your Shipping & Billing address can be changed in your TFS Profile. Please note that changing your address does not modify the shipping address of any previously submitted orders. Please to the Customer Care team to update any unshipped orders submitted prior to address change.

Instock vs Preorder

Instock merchandise are items that are ready and available to ship from our warehouse.

A Preorder items that we are taking advanced orders for a product. It has either not been released or has not yet arrived at our warehouse. For more information please see the