We buy everything from highly sought-after rarities to loose toys both from any generation or series.
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This company really knows the value of a customer. I ordered an item and when it arrived it was not in perfect condition. Not TFsources fault, but it didnt matter. They still apologized and send me a replacement right away at no extra charge. Thanks TFsource. You guys rock!!!!!!
Omar Velazquez
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I continue to be amazed at the fine service and quality of product that you keep sending me.. Please do not ever stop doing what you are doing. I would someday love to visit your home base.
DaveS
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I've been buying TF toys for years elsewhere, and once I discovered TF Source, I can't go anywhere else. They have great customer service, and their bullet-proof packaging is outstanding! When you order a mint box, that's exactly how you receive it. Very easy ordering process as well. Give them a try, you won't be disappointed.
Bob
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As a guy from the UK, certain things don't make it to our sites, when this happens, I'm straight to TFSource, quickest American to UK deliveries I have ever experienced. Not to mention good prices.
James
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I live in Canada and all my packages from TFSource always come in perfect condition and within a week's time.
Tek
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I have been ordering from TfSource for almost a year now. I have never met a site that has such a exemplary service department that is second to none. From simple inquiries on products in or out of stock and pre orders i have always gotten a response and answer or explanation that fullfills my needs.
I have recieved items that have had a quality control issue that the tfsource team made it right for me. Their warehouse guys are great at packing and helping with any issues that arise.
I will continue with tfsource as my main source for Transformers, official and third parties. Thanks to Jeremy and the team and to Max in the warehouses. You guys are great at what you do for the community.
Jontimus
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I ordered Soundblaster on Saturday and it came on Monday! Good job Tfsource. A bunch of people said that you shipped slow. They were wrong.
Matt
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Just want to say that I LOVE TFSource! Had an issue with a product I ordered and it was resolved in less than a week, meaning I received and shipped the defective item back and received the new item in 7 days. Communication and update on item were very prompt.
Aside from that, I love their free shipping service as well as their selection of figures and the different payment options. I use to order through other web stores along with TFS but they made some changes. TFS is pretty simple with their orders of in stock AND pre order items which is my major selling point for me and I HIGHLY recommend them for any collector or gift shopper.
As long as TFS doesn't go through major changes that will impact customers too much, I'll be a lifetime customer.
Sean
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I had a recent order of a Metroplex arrive quite damaged. This didn't appear to be anything that was TFSource's fault with how it was packaged for shipping, as the toy's box was fine. Still, a big disappointment. TFSource took that disappointment and turned it into a huge win!
I had to return my Metroplex to them, but they reimbursed the return shipping costs, assessed the damage, found a solution, and shipped me out a satisfactory complete unit. And during the process, communication was fairly constant and open about what was happening.
Thank you, TFSource! Great to know that I can order, secure in the knowledge that if anything arrives in an unsatisfactory condition, you'll see it made right!