We buy everything from highly sought-after rarities to loose toys both from any generation or series.
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I had a recent order of a Metroplex arrive quite damaged. This didn't appear to be anything that was TFSource's fault with how it was packaged for shipping, as the toy's box was fine. Still, a big disappointment. TFSource took that disappointment and turned it into a huge win!
I had to return my Metroplex to them, but they reimbursed the return shipping costs, assessed the damage, found a solution, and shipped me out a satisfactory complete unit. And during the process, communication was fairly constant and open about what was happening.
Thank you, TFSource! Great to know that I can order, secure in the knowledge that if anything arrives in an unsatisfactory condition, you'll see it made right!
Yotsuyasan
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This store is amazing every time I come here I am always happy of my resluts. Thumbs up to Peaugh for this.
Eddie
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Satisfaction 110% guaranteed with TFSource!
Definitely the #1 place to go for rare, imported, and 3rd party figures. Great packaging, excellent service, and just awesomeness all around.
Bravo, TFSource! And thank you!
Isaac
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i must say,, tfsouce is the only place that i would ever buy transformers from. ive always have gotten the best packaged items ontime. just an all around great experiencence with tfsource. thumbs up....
Douglas Bolden
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I've had a few issues with orders that were my own fault- too excited to order something new, I guess. The TFSource team (and Cyndi in particular) have made things right on multiple occasions faster than what would be considered ideal. It's because of this service that I only buy through TFSource and would absolutely urge all of my friends to do the same. They are simply the best!
Mike U.
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Great customer service! I called to ask a question and for some reason, "Nina" and I got disconnected twice in the middle of explaining my situation. It was probably my poor cell phone connection. I was reluctant to call back the 3rd time. "Nina" informed the message to call me back to "Jeremy" and they called me back! They were both awesome and they made sure I was taken care off. Thank you.
Alvin
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I would (and have) gladly pay a little more for the quality service TF Source provides over some random seller on an auction website. I don't trust those guys, but I trust The Source. They've got the Touch.
John
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I had my first issue with a purchase and TFsource sent a replacement part ASAP! No hassle and worry free! They take care of you and are always kind and very knowledgeable. Best in the bizz hands down.
shaun
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Packaging was great and shipment prompt. It was my first order and sure won't be my last.