We buy everything from highly sought-after rarities to loose toys both from any generation or series.
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I had a recent order of a Metroplex arrive quite damaged. This didn't appear to be anything that was TFSource's fault with how it was packaged for shipping, as the toy's box was fine. Still, a big disappointment. TFSource took that disappointment and turned it into a huge win!
I had to return my Metroplex to them, but they reimbursed the return shipping costs, assessed the damage, found a solution, and shipped me out a satisfactory complete unit. And during the process, communication was fairly constant and open about what was happening.
Thank you, TFSource! Great to know that I can order, secure in the knowledge that if anything arrives in an unsatisfactory condition, you'll see it made right!
Yotsuyasan
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I have bought from various online stores for my first and third party Transformer toys over the years. Every time I have bought from TFSource, I get the order very quickly and reliably. With any questions I have had I have always received an answer in a quick fashion. Having worked in the customer service industry for 14 years, I always appreciate experiencing a good customer service experience myself.
Shane
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This is a very good site for Transformers!!
Jasmine
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I've been shopping with tfsource for a few years now and I've never been disappointed. Keep up the fantastic work!
Jason bartholomew
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AWESOME All The Way Around ..... No Complaints, Not Even A Little Bit.
Michael Chester
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I'm very pleased with my dealings with TF Source. I received quite a lot in the mail today from them and I'm very happy with everything. The website combined with Facebook keeps me up to date on new releases, pre-orders, and when things are re-stocked. Everything is packaged very well and arrives quickly.
Alex
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I wanted to take the opportunity to express my deepest gratitude for Jeremy at TFSource. He has assisted me with every concern, no matter how elementary or complicated. Jeremy is the sole reason I've decided to utilize TFS as my only source for all things transformers.
Jeremy provides customer service beyond compare!
Whenever I call, I'm delighted to speak with Jeremy. He is professional, polite, patient with me, well-spoken and VERY knowledgeable about all aspects of transformers. From obscure G1 pieces to the latest 3rd party pieces, including the latest transformer rumors of new releases. Whatever you're paying him, it's not enough. Give this gentleman who is a master of his craft a raise!
Jeremy at TFS is a wealth of information! Keep up the superb work!
Jay L. of Southwest FLORIDA
Jay L
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I had to get a replacement figure due to a defect, after emailing TFSource they responded quickly and professionally, a few days later i recieved the mailing lable and shipped the figure back, after about a week and half the new figure was at my house safe and sound, thanks for the great customer service Rob and the rest of the TFSource team!
Tarn
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I had a situation where I was transforming my figure & the left hand snapped apart. I contacted TFSource & asked for a replacement. All they wanted to know is was I sure which hand it was. I received the replacement soon after. That's why I continue to buy from TFSource. EXCELLENT SERVICE. Thanks TFSource team!