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We've listed our most-asked questions and have answered them right here! We're confident you'll find the answer you need. If not, please Contact Us! The TFS Team will make sure we answer all your questions.
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At checkout, in Billing & Shipping, search for Stack Order.
Once you start a stack, simply click Add to Stack on any preorder item to add it to your existing stack. The Add to Stack button will show up anytime you are logged into My Source, have a stack order already placed and visit any preorder item!
Remember, you must place at least one preorder item in your cart when you checkout, and you can start a stack with only in-stock merchandise in your cart.
For Preorders with Order Stacking
Customers can cancel any preorder merchandise at any time. TFS encourages all customers to use Order Stacking to manage preorders effectively and cancel items as customers choose.
For Prepaid Preorders
TFS does not allow cancellations. The purpose of a Prepaid Preorder is for customers to know exactly what they want and be willing to wait for merchandise regardless of supplier delays. By request, we can modify one Prepaid Preorder for a customer, but this can be quite laborious and take a substantial amount of time, depending on the request and amount of items added/removed. If there is a second request, we'll require the customer to set up Order Stacking and manage any cancellations/changes on their own, as Order Stacking offers the ultimate flexibility in managing preorders.
For In-Stock Orders TFS does not allow any cancellations on In-Stock Orders. In order to meet our same-day shipping guarantee, orders are processed immediately once placed and cannot be stopped from shipping out. TFS processes very large volumes of orders every day. In order to meet this commitment to our customers, it means no exceptions to any order can be accepted, because it delays other customers orders. Please ensure all details on In-Stock Orders are accurate, as TFS is not responsible for incorrect information such as shipping addresses put on In-Stock Orders.
Orders can be tracked by logging into your My Source account. Then use the Track Package button located in the Orders section of your account.
TFS holds the highest integrity when selecting a specific grade to fill an order. However, box grading is very subjective, and we cannot guarantee our grading standards for all customers will be the same.
If a customer is not satisfied with the box condition they receive, they may return the package and pay for additional postage to send out another piece, based on their request. In order to meet our same-day shipping policy and customers expectations, TFS must process orders as quickly, efficiently and accurately as possible. Therefore, we will not accept any requests for a specific box grade. Manually grading boxes delays other customers orders, is highly subjective and open to interpretation.
Box & Packaging Grading
Most toys come with a FREE Collector's Grade Box. That means your toy will arrive in ready-to-display condition. Please see individual product descriptions for details.
A small percentage of toys ship in standard display boxes. 95% of items filled for orders placed on TFS will be filled with a Collector's Grade Box: C9 to mint box condition for no additional charge. By placing an order on the site, you also accept that 5% of items filled may be in less than C9 box condition (standard grade).
You must first enroll
You must first enroll in the Source Points program by logging in. Source Points are then accrued on orders that have been shipped and paid in full. Source Points do not accrue on any items purchased before enrolling in the program. You must first enroll in the Source Points program by logging in. Source Points are then accrued on orders that have been shipped and paid in full. Source Points do not accrue on any items purchased before enrolling in the program.
Orders typically ship out within 1 business day from being placed. Our business day ends at 1PM CT, so any orders placed after 1PM CT may count as next day when placed. TFS will do everything possible to ship out orders placed up to 3PM CT the same day, but based on order volumes or unexpected issues it is not always possible. 90% of orders placed by 1PM CT will usually ship out the same day placed, however many issues may arise that may prevent this. Issues include but are not limited to:
PayPal Payment
Because TFS must manually verify PayPal payments, orders paid with PayPal will usually ship out within 1 business day.
Check, Money Order or Echeck
Once payment is received and cleared, all orders will ship out within 1 business day.
Shipping Address Verification
If your address does not match USPS’s shipping database, and TFS must verify the address, this can cause a delay. In this case, your order will not be eligible for same-day shipping.
Issues with An Order Incorrect payment, partial payment, any preorder item not in stock on the order when placed, requests to hold or change the order by customer request, potential fraud flagged by our processor, issues or shortages with a product on the order, as well as other common reasons causing an order to not be processed smoothly will result in an order shipping out within 1 business day. Newly received items may take up to 2 days of additional processing.
Holidays
Very popular shopping holidays may limit TFS’s ability to ship out on the same day. In most cases, all orders will ship out within 1 business day. The TFS shipping warehouse is also closed on four holidays during the year. These four days do not count as business days at our warehouse, and all orders will be filled 1 business day from the next business day on the calendar. Very frequently and on non-holidays we do our best to meet our same-day shipping policy. However, TFS cannot guarantee same-day shipping.
Credit Cards
TFS accepts all major credit cards:
MasterCard
Visa
American Express
Discover Card
Debit Cards
PayPal
We also accept PayPal, money orders and personal checks.
NOTE: Personal checks and echecks sent via PayPal may take up to 10 days to clear once received. We cannot post out your order until your payment has cleared.
Checks and Money Orders For payment via check or money order, please contact us to coordinate the money order check payment option.
Source Points is a rewards program that lets you earn Source Points on qualifying purchases. You can then redeem Source Points for Store Credit toward any valid item you purchase on tfsource.com. Or, you can choose to automatically apply Source Points as Store Credit toward your stack.
Log in to My Source and click on the Stack Manager tab. From here, you can have any of your in-stock items ship out at any time. With stack, if one item is delayed, you dont have to keep waiting for your other items. Simply go into the TFS Ship Manager in My Source and select the items from your stack you want to ship out on a new order. Next, click Ship My Order, and an order is automatically created for you! Now, manufacturer's delays wont keep you from getting your much-wanted figures!
Stacked items that are paid for will be held for 90 days. After 90 days, an order will be automatically generated and shipped out. We will send you a reminder before we ship.
NOTE: By placing any "Stack" order with TFS, you agree to the Stack Policies.
On preorder items you can cancel any time using our order stacking system! Once an item is instock in your stack there a No-Cancellation Policy on in-stock stack items. All in-stock items in your stack have already been purchased for you and paid to our suppliers from TFSource. If you have any questions, contact the TFS Team as soon as possible, and we will work with you to create a payment plan or other option.
Have a general question or comment?
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